We decided to use Donna after speaking with several mediation services; Donna was local, personable and extremely knowledgeable about how to handle our mediation need at Cobalt. Before Donna came in to conduct the mediation, she had given clear instructions and communications that assured participants involved in the mediation. The advice and guidance provided to HR throughout the process and aftercare was also invaluable. Donna conducted a concise and timely mediation proces
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