We decided to use Donna after speaking with several mediation services; Donna was local, personable and extremely knowledgeable about how to handle our mediation need at Cobalt. Before Donna came in to conduct the mediation, she had given clear instructions and communications that assured participants involved in the mediation. The advice and guidance provided to HR throughout the process and aftercare was also invaluable. Donna conducted a concise and timely mediation process for our employees, which in turn has resulted in a much better relationship between parties, and has allowed for the business function to resume as normal, after months of communication breakdown. We would not hesitate to use Donna again, should we need a mediator again at Cobalt.
Cobalt Housing Limited │199 Lower House Lane │Liverpool │L11 2SF │